Red Door Escape Rooms FAQs

LOCATION INFO:

8889 Gateway Blvd, Suite 2800 

El Paso TX 79925

elpaso@reddoorescape.com

BUSINESS HOURS:

OPENING SOON!

HAVE A QUESTION? CONTACT US!

Contact Us

1

WILL I REALLY BE LOCKED INSIDE A ROOM?

Nope. The first door in each room is always unlocked and other doors are equipped with a panic buttons that allows you to exit through multiple avenues in the case of an emergency. For those worried about being "locked into a tight space" don't worry - we design our episodes to be challenging and immersive but not physically constraining.

2

HOW MUCH DOES IT COST?

We charge $28-33 per person depending on the location. Please contact your nearest Red Door Escape Room for pricing and available packages - discounts are available for larger group sizes.

Southlake   Plano    Sacramento    Fort Worth     El Paso

3

HOW MANY PEOPLE CAN PLAY?

Each episode varies in number of participants - most of our episodes can be played with anywhere from 2-7 people. Please refer to the location of interest below for exact capacity.

Southlake    Plano    Sacramento    Fort Worth    El Paso

4

IS THERE AN AGE LIMIT?

The recommended age to play is 14 years and over.  Anyone under 16 must be accompanied by an adult.  Anyone under 18 must have a parent or guardian sign a waiver.

5

CAN I PLAY WITH JUST MY FRIENDS?

Yes, you can do so by booking all slots for a given episode.  Otherwise, open slots are  available to others for purchase and play.

6

HOW LONG IS THE EXPERIENCE?

Each game is designed to be 60 minutes. There will also be about 15 minutes of briefing beforehand and about 15 minutes of debriefing afterwards for a total of an hour and a half for your experience.

7

WHAT TIME SHOULD I ARRIVE?

You should arrive 15 minutes before your scheduled game to ensure that you have the full 60 minutes to escape.

8

WHAT IS THE CANCELLATION POLICY?

Your purchase is non-refundable. Rescheduling can be done 24 hours in advance. Cancellations are only accepted If you have purchased cancelation insurance at checkout.


9

WHERE IS MY GROUP'S PHOTO?

Group photos can be found in the gallery tab of each location. Your photo will be found at the location you visited.

Southlake      Plano      Sacramento      Fort Worth      El Paso    

10

WHAT TYPE OF EVENTS DO YOU TYPICALLY HOST?

We host a variety of events- birthday parties, work outings, team building activities, family events, bachelor/bachelorette parties, proposals and many more! If your event isn't listed, please contact us! We would love to help plan your next event and cater it specifically to your needs!

11

WHY RED DOOR ESCAPE ROOM?

Not to sound boastful, but here are a few things that set us apart:

- Our in-house design team: We craft all of our episodes ourselves, which means the sky is the limit. We deliver top quality games and we innovation constantly. You won't find our episodes anywhere else.

- One-stop-shop for your events: We host events of all types start to finish- from corporate outings to birthday parties. We make your event minimal stress and maximum fun. If you want to know more, go to our plan an event page.

- Depth and Immersion: People throw around the word "Immersive" - we don’t. Immersive means you can see, smell, feel and hear each episode. It means characters have backstories, our puzzle flows have been refined over thousands of participants and our stories have depth.

12

DO YOU OFFER SPECIAL EVENT PACKAGES?

Yes! For more information, please visit the events page for your specific location.

Southlake      Plano     Sacramento      Fort Worth        El Paso

13

WHAT IS AN ESCAPE ROOM?

An escape room is a hands-on entertainment experience in which groups of 2 to 10 people are locked in a series of rooms and have 60 minutes to figure out puzzles, hints and clues in order to escape.

We specialize in escape rooms, but we also offer team-based virtual reality at our Southlake, Fort Worth, and Sacramento locaitons.

14

HOW DO I BOOK A GAME?

You can book a game by clicking "book now" at the location of your choice.  If you have any questions, please contact the front office of the location.

WE WOULD LOVE TO HEAR FROM YOU

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- The Red Door Team
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