Red Door Escape Rooms FAQs

LOCATION INFO:

8889 Gateway Blvd, Suite 2800 

El Paso TX 79925

elpaso@reddoorescape.com

BUSINESS HOURS:

Tuesday-Thursday: 12PM - 9PM

Friday-Saturday: 10 AM - 11PM

Sunday: 12PM - 9PM

Monday Closed

*Holidays and Summer will vary - during these seasons we
are typically open on Mondays and our daily hours are extended

HAVE A QUESTION? CONTACT US!

Contact Us

1

WILL I REALLY BE LOCKED INSIDE A ROOM?

Nope. The first door in each room is always unlocked and other doors are equipped with a panic buttons that allows you to exit through multiple avenues in the case of an emergency. For those worried about being "locked into a tight space" don't worry - we design our episodes to be challenging and immersive but not physically constraining.

2

HOW MUCH DOES IT COST?

We charge $28-$35 per person depending on the location. Please contact your nearest
Red Door Escape Room for pricing and available packages - discounts are
available for larger group sizes.

Southlake   Plano    Sacramento    Fort Worth     El Paso      Concord

3

HOW MANY PEOPLE CAN PLAY?

Each episode varies in number of participants - most of our episodes can be played with
anywhere from 2-7 people. Please refer to the location of interest below for
exact capacity.

Southlake    Plano    Sacramento    Fort Worth    El Paso    Concord

4

IS THERE AN AGE REQUIREMENT?

The recommended age to play is 14 years and over.  Anyone under 16 must be accompanied by an adult.  Anyone under 18 must have a parent or guardian sign a waiver.

5

CAN I PLAY WITH JUST MY FRIENDS?

Yes, you can do so by booking all slots for a given episode.  Otherwise, open slots are  available to others for purchase and play.

6

HOW LONG IS THE EXPERIENCE?

Each game is designed to be 60 minutes. There will also be about 15 minutes of briefing beforehand and about 15 minutes of debriefing afterwards for a total of an hour and a half for your experience.

7

WHAT TIME SHOULD I ARRIVE?

You should arrive 15 minutes before your scheduled game to ensure that you have the full 60 minutes to escape.

8

WHAT IS THE CANCELLATION POLICY?

Your purchase is non-refundable, unless you purchase our cancellation protection. Our cancellation protection will allow you to reschedule or cancel your booking for a full refund up to 24 hours prior to your reservation.


9

WHERE IS MY GROUP'S PHOTO?

Group photos can be found in the gallery tab of each location. Your photo will be found at the location you visited.

Southlake      Plano      Sacramento      Fort Worth      El Paso    Concord

10

WHAT TYPE OF EVENTS DO YOU TYPICALLY HOST?

We host a variety of events- birthday parties, work outings, team building activities, family events, bachelor/bachelorette parties, proposals and many more! If your event isn't listed, please contact us! We would love to help plan your next event and cater it specifically to your needs!

11

WHY RED DOOR ESCAPE ROOM?

Not to sound boastful, but here are a few things that set us apart:

- We innovate: We craft all of our episodes ourselves, which
means the sky is the limit. We deliver top quality games and we
constantly innovate. You won't find our escape episodes anywhere else.

- One-stop-shop for your events: We host events of all types
start to finish - from corporate outings to birthday parties. We make your event
minimal stress and maximum fun. If you want to know more, go to our plan an
event page!

- Depth and Immersion: People throw around the
word "Immersive" - we don’t. Immersive means you can see, smell, feel
and hear each episode. It means characters have backstories, our puzzle flows
have been refined over thousands of participants, and our stories have depth.

12

DO YOU OFFER SPECIAL EVENT PACKAGES?

Yes! For more information, please visit the events page for your specific location.

Southlake     Plano     Sacramento     Fort Worth     El Paso     Concord

13

WHAT IS AN ESCAPE ROOM?

An escape room is a hands-on entertainment experience in which groups of 2 to 10 people are locked in a series of rooms and have 60 minutes to figure out puzzles, hints and clues in order to escape. We can accommodate more than 10 people in certain episodes.

We specialize in escape rooms, but we also offer team-based virtual reality at our Southlake, Fort Worth, and Sacramento location.

14

HOW DO I BOOK A GAME?

You can book a game by clicking "book now" at the location of your choice.  If you have any questions, please contact the front office of the location.

WE WOULD LOVE TO HEAR FROM YOU

Thank you! Your submission has been received!
See you soon!

- The Red Door Team
Oops! Something went wrong while submitting the form. Please reload the page and try again, or send us an email directly at info@reddoorescape.com
Take the Red Door Personality Quiz